Empathise is a user experience consultancy. Our world-class solutions provide a true reflection of our people, their creative skills and passion, turning our clients marketing strategy, media and technology into realistic, easy to use and elegant products and service experiences.
We always endeavor to empathise with your business goals and the needs of your customers in order to create persuasive, valued and profitable digital solutions.
Empathise has worked with many world class companies to identify, understand, develop and implement valuable and persuasive multi touch point customer experiences. Why? Empathise knows what it takes to succeed in business. We also know what it takes to engage and delight audiences. We have a strong creative background with a passion for delivering services through advanced technologies.
Experience Transformation
Transformation projects will not only develop quality user experience deliverables, but also ensure your team are trained in the latest user centered techniques for future projects.
Experience and Service Design
Our combined creative skill sets in usability, information design, brand identity and visual design have provided an efficient approach to creating intuitive, persuasive multi touch-point (print, mobile, web, appliance and device) User Experiences for many world famous companies. Our user centered approach provides strong foundational reasoning for all our recommendations and deliverables.
A service is experienced by your target customers socialising, viewing or interacting with multiple touch points over time. Our skills and approaches will provide clear realistic and relevant frameworks for you and your stakeholders to Empathise with your customers behaviour and perceptions with these touch points.
With the foundational understanding of your customer's experiential needs and your service adoption strategy, we help you to identify or optimize User Experience solutions to make your service more persuasive, consistent and easy to use. This service design approach will also amplify the value, trustworthiness and credibility of your brand. (Click here to view example design methodologies)
Research (Design Based)
Unlike traditional market research, Empathise Research provides techniques that are geared towards identifying specific user needs and detailed issues that will optimize your user experience.
Our design research techniques originated from innovation design research, market research, ethnography and usability methodologies. We always adapt our research methodologies to optimally fit the specific design, brand and marketing issues you are trying to address. Design research is all about applying the right techniques, knowing when to use them. Our experience in applied design research makes it easy to translate the research findings into clear, relevant User Experience recommendations. (Click here to view example research methodologies)
Quality Assessment
When developing any project deliverable, we always strive to ensure we manage projects in a timely manner including regular quality reviews and feedback sessions. We also provide expert reviews of your existing, potential experiences and can benchmark these against your competitors and potential third party vendors. (Click here to view example quality assessment methodologies)